Shopping Centre

Our team’s analytical and workflow improvement tools, immersive user engagement activities, big room innovation, and Lean kaizen approaches inspire creativity and collaboration that enhance any project. Regardless of what challenge we’re working to solve, we bring innovative approaches and perspectives driven by deep research and empathy—helping organizations achieve strategic and creative transformation, operations-focused space and functional programming, operational improvements, change management, workplace strategy, equipment planning, and highly immersive transition, move, and activation planning.

Our change management approach guides stakeholder communities through the process of change by empathizing with users and preparing them to adopt new behaviors and ways of working. Our approach focuses on articulating the future vision and shaping user experience using proprietary methods and interactive tools. We focus on creating sustainable change with a data-driven program that informs and measures metrics of success.

Our unique approach to experiential design is the foundation for effective design and the hallmark of our integrated practice. Entrenched in design thinking and user experience, our process aims to empathize with the needs of people, tap into their emotions, and develop insightful design solutions that are immersive in nature. Every project we undertake focuses on leveraging design to improve human interactions, process flows, technologies and the physical environment to enhance and support brand loyalty, differentiate an organization, and ultimately, stimulate increased business growth.

To complete a successful facilities project, you need a plan that’s in sync with your operational objectives. Our team members address the process in several ways. Typically, we begin by creating a detailed assessment of your current system, campus or facilities to understand the configuration and determine its longevity. Next, we work with you to determine your ideal future state, to identify the changes, enhancements and additions you’d like to make to your existing facilities. Finally, we develop an action plan to help you get to your ideal future state, outlining cost considerations, long-term planning scenarios, potential disruptions, and other implications to your current operations. Armed with a master plan, you’ll have a clear strategy to guide you in the steps necessary to successfully complete your project.